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Support engineer (m/f/d) for CAD/GIS software solutions in customer service

In the area of urban water management, construction / geoinformatics

—   At the company headquarters in Braunschweig

 

—   With flexible working time of 40 hours per week in full time

—   To start as soon as possible

You love to explain things to people in a short and concise way. When you explain, every customer understands even complex interrelationships. You are eager to convey the "aha" effect to the customer and solve his problem. You are good and can even motivate yourself when a solution is not immediately tangible. In stressful situations you remain polite and know how to set yourself apart.

 

Your tasks:

You are responsible for receiving and recording all IT, program and engineering customer inquiries. You will analyze the requests and develop practicable solutions. In addition to tracking open inquiries, you will also be responsible for conducting user training and online seminars. You are eager for knowledge and quickly acquire missing know-how. The documentation of your solutions in our customer portals completes your tasks. Translated with www.DeepL.com/Translator (free version)

Your qualifications:

  • You are confident in using CAD programs and/or GIS systems. Ideally, you have got to know a database management system (SQL Server/Oracle).
  • You have a degree in engineering or training as a technician or have comparable qualifications. Knowledge and experience in the field of urban water management as well as the handling of hydraulic calculation software and/or knowledge in supply/disposal engineering are an advantage.
  • You are communicative, have a talent for presentations and see your work as a "service and achievement" for the customer.
  • Your good analytical skills enable you to structure tasks in a goal-oriented and independent manner. You develop creative and effective solutions.
  • Teamwork is a matter of course for you, you are flexible and committed.
  • They can move you confidently in the German language and have good written and spoken English skills. Further language skills are welcome.

Your perspective:

  • Flat hierarchies and a corporate culture of trust
  • Independent work in a down-to-earth and cordial team
  • Internal and external training and development opportunities
  • Company sponsored pension and health care
  • Performance-related remuneration in a long-term employment relationship

We are recognised as a particularly attractive employer

 

Since the summer of 2018, the Braunschweig Regional Employers' Association has been awarding the "FUTURE GIVER" seal. The prerequisite is participation in a certification procedure of the employers' association. The award is given to particularly attractive employers in the Braunschweig-Wolfsburg region. In the Strengths Report you can read about what distinguishes us as "FUTURE GIVER":

Read the whole strengths report as PDF now >>>

The job profile fits you?

 

Then we look forward to receiving your detailed application. Please let us know your earliest possible starting date and salary expectations. Please send the covering letter to :

Jürgen Reihl
Customer service management

You can apply by e-mail   or you can send your documents by post to :

Barthauer Software GmbH
– Human Resources Department–
Pillaustraße 1a
38126 Braunschweig